Privacy Policy

Effective Date: 20/10/2024

At Delivo, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Platform"). By using Delivo, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

• Personal Information: Information that can be used to identify you, such as your name, email address, phone number, delivery address, payment information, and order details.
• Non-Personal Information: Information that cannot be directly linked to an individual, such as browser type, device information, and usage data.
• Location Information: When you use location-based services or enable location tracking, we may collect your geographic location to enhance delivery accuracy and service offerings.

2. How We Collect Your Information

We collect information in the following ways:

• Information You Provide Directly: When you register for an account, place an order, or communicate with us, you voluntarily provide personal information.
• Information Collected Automatically: As you interact with the Platform, we automatically collect certain information, including device identifiers, IP addresses, and browsing behavior through cookies and similar tracking technologies.
• Third-Party Sources: We may receive information about you from third-party service providers, such as payment processors or social media platforms if you choose to log in using your social accounts.

3. Use of Your Information

Delivo uses the information we collect for the following purposes:

• To Provide Our Services: We use your personal information to process your orders, facilitate deliveries, and provide customer support.
• To Improve Our Platform: We use data to analyze and improve the functionality, user experience, and performance of the Platform.
• To Communicate with You: We may use your contact details to send order confirmations, updates, promotional materials, and respond to your inquiries.
• For Marketing and Advertising: With your consent, we may send you promotional offers and marketing communications that we believe will be of interest to you.
• To Comply with Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

Delivo may share your information in the following ways:

• With Service Providers: We may share your personal information with third-party service providers who assist us in operating the Platform, processing payments, delivering orders, and providing customer support.
• With Partner Restaurants: To fulfill your food order, we share relevant information (e.g., delivery address and order details) with the restaurants or vendors you choose to order from.
• For Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• To Protect Delivo and Others: We may disclose your information when necessary to protect our legal rights, enforce our terms of service, prevent fraud, or comply with legal obligations.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, secure socket layer (SSL) technology, and strict access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on the Platform, gather usage data, and serve targeted ads. You can adjust your browser settings to refuse cookies, but doing so may limit certain functionalities of the Platform.

7. Your Privacy Choices

• Access and Update Your Information: You can access, update, or correct your personal information at any time through your account settings.
• Opt-Out of Marketing Communications: You may opt out of receiving promotional emails and SMS messages by following the unsubscribe instructions provided in our communications.
• Location Data: You can disable location tracking in your device settings if you no longer wish to share your location with us.
• Cookies: Most web browsers allow you to control cookies through their settings. You can refuse all cookies or manage your preferences, but please note that some parts of the Platform may not function properly without cookies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

Delivo does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by Delivo. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal information with them.

11. International Data Transfers

If you are accessing our Platform from outside [Your Country], your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your country. By using the Platform, you consent to such data transfers.

12. Changes to this Privacy Policy

Delivo reserves the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our Platform. Your continued use of the Platform after any changes signifies your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Email: support@delivonow.com
Phone: +91-2973357742
Address: Shop No. -14, Garveet Tower, Bhinmal Bye Pass Road, Jalore

This policy outlines how Delivo collects, uses, shares, and protects user data, offering transparency and ensuring compliance with privacy regulations.